Thuiswinkel Waarborg: Secure online shopping

The assurances of Thuiswinkel Waarborg
You can count on webshops with the Thuiswinkel Guarantee - like Swaens bamboo underwear - being safe online shops that act fairly. They pass strict certification in terms of laws and regulations, safety and financial stability.
- Clear offer: every product and service has a clear description that matches reality.
- Clear ordering process: the ordering process follows unambiguous steps. It is clear what you are ordering before you make a purchase commitment and you get a chance to correct your order before placing it.
- Prices are clear: you are well informed of any additional costs, such as shipping, payment, policy or administration costs. So no unpleasant costs afterwards.
- You know who you are shopping with: the contact and business details have been checked and are clearly stated on the Thuiswinkel Waarborg certificate.
- Secure payment environment: when you make a payment in the webshop, this process takes place via a secure connection with an SSL certificate.
- Careful handling of your personal data: our members have a maximum effort obligation to ensure safe transport, safe processing and safe storage of personal data. Moreover, you can easily unsubscribe from commercial e-mails.

- Reflection period of at least 14 days: the Thuiswinkel Waarborg guarantees that members comply with the statutory 14-day reflection period. Read what you can do during the cooling-off period and what exceptions there are in the law.
- Thorough complaints mediation and independent disputes committee: do you have a complaint despite these assurances? Report it directly to the shop or submit your complaint. Can't find a solution together? Then Thuiswinkel.org will help you further with free complaint mediation. If you are still not satisfied, you can submit a dispute to the independent Thuiswinkel Disputes Committee. View the procedure of the Disputes Committee here.
- Security of personal data
Security is an important issue for webshops and their customers, especially when it comes to personal data. Thuiswinkel.org takes its responsibility by regularly informing webshops about the latest developments in the field of security. In addition, members are tested for the safety of personal data and screened for common vulnerabilities. However, webshop security is always a snapshot. The safety and security of webshops is therefore primarily the responsibility of webshops themselves. The Thuiswinkel Waarborg does not guarantee 100% safe webshops, but we do help members to make their webshops safe.